Privacy Notice

This privacy notice explains how BLACKSHIELD OPERATIONS & SECURITY SERVICES (B.O.S.S.) LIMITED ("B.O.S.S.", "we", "us") handles personal information when you visit this website or contact us about our security services.

Information we may collect

• Contact details you provide, such as your name, organisation, email address and telephone number.
• Details of your enquiry and the security services you are interested in.
• Technical information generated when you access the website, such as IP address, browser/device information and security or server logs produced by our hosting provider.

Why we use personal information

We use information to respond to enquiries, discuss or provide requested services, administer our business, protect the security and availability of our website and systems, and meet legal or regulatory obligations. Depending on the activity, our lawful basis may be taking steps at your request before entering a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and securing our business.

Sharing information

We may use service providers that support website hosting, IT, communications and business administration. We only share information where reasonably necessary for those services, where required by law, or where you have asked us to do so. Links to the B.O.S.S. Operations and Staff portals lead to separate operational systems and their own privacy information may apply.

International processing

Some technology suppliers may process information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used in accordance with applicable UK data protection law.

Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records, resolving disputes and meeting legal requirements. Retention periods may differ depending on the type of information and our relationship with you.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal information, object to certain processing, and receive certain information in a portable format. Where processing relies on consent, you can withdraw consent at any time.

Contact and complaints

For privacy enquiries, you can write to us at our registered office: 11 March Road, L6 4DA, United Kingdom. You also have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about how your personal information is being handled.

Changes to this notice

We may update this privacy notice when our website, services or data-processing activities change. The latest version will be published on this page.